This policy (together with our user terms and conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, through our Website or App will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our Website or using our App, you are accepting and consenting to the practices described in this policy. We are committed to the protection and privacy of any shared personal information by meeting the aims and objectives of the principles of the GDPR.
We collect information about you in a range of forms, including personal data. As used in this Policy, “Personal Data” is as defined in the GDPR, this includes any information which, either alone or in combination with other information we hold about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.
You may give us information about you by filling in forms on our websites or by corresponding with us by phone, e-mail or otherwise. This includes (but is not limited to) information you provide when you register to use our Website or App, transfer money using our Website or App and when you report a problem with our Website or App.
The information you give us may include:
We may collect, store and use the following information about your computer, mobile device or other item of hardware through which you access the website:
We will at all times minimise the collection and use of personal data to what is necessary to administer our business and deliver services to you. In order to process your requests and transactions we will use the information provided by you.
The main reason we use this information is to provide you with both an improved website experience and details about our products and services, but we (or third-party data processors, agents and sub-contractors acting on our behalf) may also use the following information:
We may combine the information we receive from other sources with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above.
Our Website or App may, from time to time, contain links to and from the Websites of our partner networks and affiliates. If you follow a link to any of these Websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these Websites.
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company
We may share your information with the following selected third parties including:
RationalFX will be providing all of the FX regulated activities
The data that we collect from you may also involve transfer of your personal data to any country, including countries outside the European Economic Area, but that in those cases, except where the relevant country has been determined to ensure an adequate level of data protection by the European Commission or we need to make the transfer in order to perform a contract concluded in your interests, we will ensure that the transferred personal data is protected by a data transfer agreement in the appropriate standard form approved for this purpose by the European Commission or by a binding legal agreement (and that further details of these transfers and copies of these agreements are available from us on request). It may also be processed by our staff operating outside the EEA who work for us. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
We use industry standard physical and procedural security measures to protect information from the point of collection to the point of destruction. This includes encryption, firewalls, access controls, policies and other procedures to protect information from unauthorised access.
Where data processing is carried out on our behalf by a third party, we take steps to ensure that appropriate security measures are in place to prevent unauthorised disclosure of personal data.
Despite these precautions, however, we cannot guarantee the security of information transmitted over the Internet or that unauthorised persons will not obtain access to personal data. In the event of a data breach, Rational FX have put in place procedures to deal with any suspected breach and will notify you and any applicable regulator of a breach where we are required to do so.
We will only retain your personal data for as long as is necessary for providing our service to you and as long as we have a clear business purpose and lawful basis.
The criteria we use for retaining different types of personal data, includes the following:
InformationPeriodGeneral queries – when you make an enquiry or contact us by email or telephone, we will retain your information for as long as necessary to respond to your queries. After this period, we will not hold your personal data for longer than 1 year if we have not had any active subsequent contact with you and there is not legitimate interest.
Direct marketing – where we hold your personal data on our database for direct marketing purposes We will retain your information for no longer than 2 years if we have not had any active subsequent contact with you and there is not legitimate interest.
Legal and regulatory requirements We may need to retain personal data for up 7 years after we cease providing services and products to you were necessary to comply with our legal obligations, resolve disputes or enforce our terms and conditions.